Short answer: KitchenAid ice maker not working could be due to blocked water lines, faulty water valves, or a malfunctioning ice-making mechanism.

The KitchenAid brand, renowned for its range of kitchen appliances, also offers ice makers in many of its refrigerator models. A functioning ice maker is a convenient feature, eliminating the need for manual ice tray filling and freezing. However, like all appliances, it can sometimes encounter operational challenges. When a KitchenAid ice maker ceases to work, it can cause inconvenience and prompt a myriad of questions about potential causes and solutions. Understanding common reasons for malfunctions and troubleshooting steps can be instrumental in getting it back to its optimal performance or determining if professional intervention is needed.

Why Is The Kitchenaid Ice Maker Not Working?

Control Lock is On:

Control Lock is On Kitchenaid Ice Maker
Control Lock is On Kitchenaid Ice Maker

Modern refrigerators often come with a control lock feature to prevent unintended changes to the settings. If this is activated, the ice and water dispensers will be disabled. Deactivating the control lock should restore functionality.

Defective Door Switch:

The door switch turns the ice and water dispenser off when the refrigerator door is open. If it’s defective, the dispenser won’t turn on even when the door is closed.

Dispenser Switch Failure:

This is the switch that is activated when you press the ice lever or button. If it’s faulty, the dispenser won’t release ice even if everything else is functioning correctly.

Frozen Water Line:

The Best Way to Fix a Frozen Water Line in a Refrigerator
Kitchenaid Ice Maker Water Line Become Frozen

If the water line that supplies the ice maker freezes, no water can reach the ice mold, preventing the production of ice. This typically occurs if the freezer temperature is set too low.

Faulty Ice Maker Assembly:

Various components in the assembly, such as the ice mold thermostat or the motor, can malfunction. If any part of the assembly is defective, the entire ice-making process can be disrupted.

Defective Water Inlet Valve:

This valve supplies water to the ice maker. If it malfunctions or doesn’t receive sufficient water pressure, it will not send water to the ice maker, hindering ice production.

Clogged Water Filter:

Expired Water Filter
Expired Water Filter

Over time, the water filter can become clogged with contaminants, restricting the flow of water to the ice maker. A regular change of filters is essential for optimal functioning.

Temperature Setting Issues:

The freezer temperature should be set between 0°F and 5°F (-18°C to -15°C). If it’s too high, the ice maker won’t produce ice.

Blocked Ice Chute:

If ice gets jammed in the chute, it can prevent new cubes from being dispensed. Regularly check and clear any obstructions.

Faulty Thermostat:

If the thermostat doesn’t correctly read the temperature, it won’t signal the ice maker to produce ice when necessary.

Power Disruptions:

Sometimes, power surges or intermittent power supply can cause the ice maker to reset or malfunction temporarily. Restarting the appliance or resetting the ice maker can help.

Fixing KitchenAid Ice Maker Not Working

Checking settings
Checking the bail arm

Check the freezer temperature & cooling system:

Step 1: Use a freezer thermometer to check the inside temperature.

Step 2: Ensure it’s between 0°F and 5°F (-18°C to -15°C).

Step 3: If it’s too warm, adjust the freezer settings.

Step 4: Check vents for obstructions and ensure there’s no excessive frost build-up, which could indicate a defrost problem.

Check the ice maker chute:

Step 1: Ensure the chute is not blocked with clumped or melted ice.

Step 2: Clear any visible obstructions.

Step 3: Clean the chute regularly to prevent ice build-up.

Make sure the ice maker is on:

Look for the ice maker’s switch or lever. It’s usually a metal arm or plastic switch. Ensure it’s in the “down” or “on” position.

Check the water supply:

Ensure the water supply line is connected to the refrigerator and the water shut-off valve is fully open. Inspect the line for any visible kinks or damage.

Check the water pressure:

Step 1: Disconnect the water supply line from the back of the refrigerator.

Step 2: Turn on the water to see if there’s a steady stream. If not, the problem might be with your home’s water supply.

Replace the filter:

Step 1: Locate the water filter in your fridge (usually in the bottom grille or inside the refrigerator compartment).

Step 2: Remove the old filter and insert the new one, following the manufacturer’s instructions.

Step 3: Reset the filter change indicator, if your refrigerator has one.

Flush out the system:

After replacing the filter, dispense several cups of water to clear any air and residue from the system.

Check the water inlet valve:

Step 1: Locate the valve (typically at the back of the refrigerator).

Step 2: Ensure it’s not clogged or leaking.

Step 3: If you suspect it’s faulty, consider replacing it or consult a technician.

Check for a defective door switch:

Press the door switch to see if the lights turn off when the door is closed. If it remains on, the switch might be faulty and require replacement.

Check the motor:

If you don’t hear the motor running, it might be burned out or faulty. Seek professional guidance for motor diagnostics and potential replacement.

Check for a frozen water supply tube:

Step 1: Locate the water tube leading to the ice maker.

Step 2: Check for signs of icing or blockage.

Step 3: If frozen, thaw it gently using a warm cloth or hairdryer on a low setting.

Replacing the Ice Maker:

Replace the Start Capacitor
Fixing KitchenAid Ice Maker

Step 1: Turn off the refrigerator and unplug it.

Step 1: Disconnect the ice maker’s wiring harness.

Step 2: Remove any screws or brackets holding the ice maker in place.

Step 3: Install the new ice maker by reversing the removal process.

Step 4: Plug in the refrigerator and monitor for a day to ensure it’s working correctly.

Prevention Tips

Regular Cleaning: Periodically clean the ice bin and chute to avoid build-up which can cause blockages.

Monitor Freezer Temperature: Ensure the temperature is set between 0°F and 5°F (-18°C to -15°C). Extreme cold can freeze water lines, while insufficient cold can prevent ice formation.

Change Filters Regularly: A clogged filter can reduce water flow. Make it a habit to change filters as recommended, usually every 6 months.

Avoid Overloading the Freezer: Ensure there’s sufficient space for air to circulate. Overloading can impact the appliance’s efficiency.

Use Clean Water: Using filtered water can reduce the chance of mineral deposits in the water line and ice maker.

Avoid Force: If parts are stuck or seem difficult to remove, don’t force them. Forcing can cause more damage.

Regular Inspection: Periodically inspect water lines for kinks, leaks, or signs of wear.

Seek Professional Help: If you’re unsure about a problem or how to fix it, consult a technician. DIY fixes can sometimes lead to bigger problems if not done correctly.

Use Genuine Parts: When replacing parts, always opt for genuine KitchenAid or recommended parts to ensure compatibility and longevity.

Avoid Quick Fixes: While it might be tempting to use tape or other quick solutions for minor issues, it’s always better to address the root cause of the problem.

Test After Repair: After fixing an issue, monitor the ice maker closely for a day or two to ensure it’s working correctly and that the issue is genuinely resolved.


Why is my ice maker making a strange noise?

Strange noises could be due to loose parts, ice blockages, or a malfunctioning motor. Isolating the source of the noise can help in diagnosis.

Does the ambient temperature of the room affect the ice maker?

Yes, if your refrigerator is in an area where the temperature is either too hot or too cold, it can affect its efficiency, including ice-making capabilities.

Is there a way to increase the speed at which my ice maker produces ice?

Speed is generally factory-set and not adjustable. However, ensuring optimal conditions like proper temperature and water pressure can help it function at its best.

Can a power outage affect my ice maker?

Yes, a power outage can cause the settings to reset and may affect its performance until it returns to its normal operating conditions.

Why is my ice maker leaking water?

A leak could be due to a loose water line connection, a cracked ice maker unit, or a faulty water inlet valve. Check each possibility carefully.

Is it possible for the ice maker to affect the functioning of the refrigerator as a whole?

While generally independent, severe issues like electrical faults in the ice maker could potentially affect the overall performance of the refrigerator.


In conclusion, a non-functioning KitchenAid ice maker can be a source of inconvenience that warrants immediate attention. Issues can range from straightforward fixes like adjusting temperature settings or ensuring the control lock is off, to more complex problems requiring professional intervention, such as a malfunctioning motor or defective water inlet valve. Regular maintenance and periodic checks can preempt many of these problems, extending the lifespan and efficiency of the appliance. However, if troubleshooting does not resolve the issue, it’s advisable to consult a qualified technician to avoid further complications. A proactive approach to diagnosing and resolving ice maker issues ensures not only the longevity of the appliance but also the quality and safety of the ice produced.

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